Dot Matrix

In two sizes of 32×16 and 40×16 (bright points of each row x bright points of each column)

In two monochrome (red or green) and tricolors with very bright light

Ability to display English and other language and versatile advertising scripts with beautiful fonts

Ability to choose the frame color appropriate to the decoration

High strength and easy to install steel fittings

Enough space to insert the counter number on top of the display screen

Ability to reverse script by rotating the display screen

Beautiful and stable frame with the ability to rotate at various angles

Ability to design customized frames

Hardware

In types of 5 keys or 17 keys with polycarbonate covers.

LCD or 7 Segment display to display required information

The ability to call customers – recall and referral to other counters

DOT MATRIX

In one to five rows, each row is in sizes of 16 x 64

In types of monochrome and tricolors with very bright light

Ability to display customer number and counter number

Ability to display versatile advertising scripts in English and other language with beautiful fonts

Ability to display the date, time and days of the week

Ability to insert customer logo with different colors on the screen

Plexiglas or steel frame

General Features:

Ability to install the software on different operating systems

High memory capacity for software operation is not necessary

installation of other software is not needed to install software

Ability to work simultaneously with various software

Automatic data retrieval in case of power outage

Arbitrary background music play at any time

Ability to call customer numbers in languages

Ability to connect to comprehensive reporting software (centralized monitoring)

Display the performance status of the counters graphically

Define the priority of calling customers from different queues for each counter to 6 levels

Ability to define the number of calls of each priority for each counter

Define a password for each counter

Ability to full report on the counter performance

Total performance time of the counter per day

Total resting time of the counter per day

The average service time of each counter to customers per day

Number of customers per counter per day

Ability to display versatile advertising scripts in English or other languages on screens

Display advertising teasers on the LCD and to not interfere with the display of the supervisor’s monitor

Ability to display versatile advertising scripts with the possibility of speed adjustment Software features on the different queues

Ability to define multi-level queues with a separate level

Ability to report on the status of different queues, such as the average customer waiting time on a daily basis

Ability to define the start and the end number of each queue per day

Ability to define the start and the end hours of queuing of each queue

Ability to enable and disable of each queue at any time

Reporting of mean processing time, the mean time of daily rest time of reach counter, the mean of customer waiting time and number of customers per day in the province, city, branch and counter.

The comparison of mean time of processing and rest time at the city and province.

Reporting information of issued tickets by date and branches.

Observing the current state of the branches including connection and non-connection to the network and the status of the activity of the counter.

Ability to record the reason of the closures of the branches and view the records

observing the customer’s circulation from one counter to another during transferring.

Posting the advertisement on the ticket, the subtitle of the LCD, the counter’s panel and the central panel, separated by branch and the ability to define calendar for applying automatic advertise

Define users with provincial access and limit them via the system only in provinces and authorized branches.

Wireless Connection (WiFi) 

In this protocol, the main computer is connected to the whole system via a (Wi-Fi) Access Point network interface, which has a WIFI client- server and communicates with the whole system execution and performs control and queue management functions.
The ticket issuing machines, central displays, and all keyboards have been used by wireless modems. usually, installation and setting up of the system is much easier, and in long distances, using it is much more effective.
It is notable that the network is under the standard of WIFI and TCP / IP protocol and will not have any negative impact on the wireless devices in place.

Separated Network (RS485) 

This type is this system implementation that uses a dedicated cable network. This network can be implemented in Star, Bus or hybrid topologies, as needed. One of the most important benefits of this layout is the high reliability and the in effectivity or impact of the queuing system on the local or wireless network.